Why Choose Us
Hello, Steve here once again. Welcome to this very important page on our web site. If you are looking to take a Segway tour in Chicago, please allow me to explain, in detail, why you should choose Steve's Segway Tours. It doesn't matter if you are looking to Book a Tour for just yourself, a few people, or even a large group, the following reasons are just as valid for each.
Reason #1 -- We Have the New Segway i2 Personal Transporters!
If you take a tour with us you will be riding the latest in Segway technology -- the i2 personal transporter (PT). We have them, and some of our competition do not! This is because the i2 PT "rolled" out of the factory in late August of 2006. Because we are a new company *(see note below), established in 2007, we got to purchase the latest and greatest in Segway technology for your touring pleasure. Segways are very expensive -- about $5,000 per unit. We got lucky that Segway made such a technological breakthrough right before Steve's Segway Tours was established. Our competition has not been so lucky. They already had a considerable sum invested in their old units, thus making the purchase of the new and vastly improved Segway i2 units cost prohibitive for them. If you are not completely familiar with the difference between the old Segway technology and the far superior new technology of the i2 PTs, please take a minute now to read our write up "The Segway i2 - a Drastic Improvement in Technology" on our About Segways web page.
* Note - Remember, we are new, not inexperienced! Please see our About Us web page and Reason #6 below, to learn about our background, philosophy, and experience, and how that will translate into a superior tour experience for you.
Reason #2 -- Longer Tour Effectively
Because we have the new i2s and it takes less time to be trained on them with their new LeanSteer™ technology (see "The Segway i2 - a Drastic Improvement in Technology" on our About Segways web page), we spend more time actually on the tour than any of our competition not using the new i2s. We have also streamlined the training process and eliminated the redundant and superfluous parts of it. This allows Steve's Segway Tours to have our customers fully trained and underway in less time (often only about 20-25 minutes). Thus, the actual tour part of our tours is effectively longer. Ride with us and reap the benefit of our superior equipment and training procedure. Reason #3 -- Superior Safety and Training
One of the reasons I started Steve's Segway Tours was because I wanted to control the training process. As the owner I personally train all my tour guides, and require their teaching techniques to meet my strict standards. You might think because we get our customers up and running on the tour quickly (see Reason #2 above), that we sacrifice safety for speed. Nothing could be farther from the truth. Not only don't we sacrifice safety in order to provide our customers more time actually riding the Segway, but we stress safety and I won't allow any tour to depart the training area until every rider has mastered the most important safety techniques.
In addition to the superior training you will receive from our experienced tour guides, our tours are also safer because we have the new Segway i2 PTs. There are less accidents when riding the new Segway i2 units. This is because they are more intuitive to ride than the older model. With the breakthrough LeanSteer™ technology (see About Segways), there is far less chance you will zig when you meant to zag. Hence, your control is better, even when something unexpected occurs.
Note -- Don't let me scare you. Riding the Segway is extremely safe and there are very few accidents, even with the older model that lacks the LeanSteer™ technology. If you choose our competition you will still be happy, and most likely all will go well. However, some people never do get comfortable on the Segway, and that is far more likely to occur riding the older model. Even though you are not likely to be involved in an accident on any Segway, you are less likely to be involved in an accident on one of our new i2 units. Therefore, when you tour with Steve's Segway Tours, you are less likely to either hurt yourself or damage the machine, for which you are responsible (see Damage Waiver).
Reason #4 -- We Offer More Tour Options by Far! Reason #5 -- Price Flexibility and Incentives
We want you to ride with us. In fact, we want you to ride with us again and again! That's why we offer you more tour options by far than our competition.
If you've never taken a Segway tour of Chicago before, we highly recommend you take our three-hour Morning or Afternoon Tour. Even if you've ridden a Segway before, this is a great tour! We ride through Grant Park, Museum Campus, the Lakefront, and downtown Michigan Avenue. We stop at Buckingham Fountain, Millennium Park, the Shedd Aquarium, the Adler Planetarium, the Field Museum of Natural History, Soldier Field, the Art Institute of Chicago, the Rose Garden in Grant Park, and more scenic places. We discuss them all, as well as the architecture of the city and many other prominent features of Chicago.
If you are visiting Chicago, we further recommend you take this tour at the beginning of your visit. This way you will better be able to plan the rest of your visit -- where you want to go, what you want to see and do, and where you want to eat -- by utilizing the expert input of our experienced tour guides. Even if you visit Chicago regularly, or even live here, you will still benefit greatly from taking this tour. I guarantee you will learn information about Chicago, and hear stories and anecdotes that are completely new to you.
Want to ride more and stop less? Then you might be interested in our two-hour Evening Tour. We cover almost the same amount of territory, we just do it in an hour less time, with a lot briefer comments from your tour guide. We highly recommend this tour for after-work corporate outings, where most all participants are local Chicagoans (and hopefully know the downtown area and its history quite well - otherwise, once again we recommend one of our three-hour tours).
Have you taken a standard morning, afternoon, or evening tour with us, loved riding the Segway (a common feeling), and now you want to see what it's like to ride the Segway at its top speed? Then come take our expert level "Red-Key Tour". It is so named because the older Segway models have 3 keys (settings) -- black, yellow, and red. The black key is the beginner key and has a top speed of 5 mph. The yellow key is the intermediate key and has a top speed of 8.5 mph. That may not sound like much, but it is a far more powerful setting than the black key, which you really notice in turning. With a top speed of 12.5 mph, the red key is the expert key. The red key is not used on tours. It would be irresponsible without sufficient experience. One of our competitors takes this concept too far and doesn't even allow its customers to ride with the yellow key (in our opinion, making for an overly cautious and boring tour -- make sure you ask about this if you elect not to tour with Steve's Segway Tours). The new i2 model no longer uses these 3 keys. It has an "InfoKey™" that can be set to different levels. Although obsolete, we retain the name "Red-Key Tour" to colorfully describe our expert level tour, wherein you get to ride the Segway at its top, fastest, and most powerful setting.
Have you taken a tour with us and now you want to ride somewhere other than our standard tour route? No problem! Steve's Segway Tours allows you to basically "Design Your Own Tour" -- within reason of course. We'll take you north or south along the lakefront, include a swim at the beach, a picnic lunch, or lunch at a scenic outdoor restaurant. We'll tour longer or shorter, or start and end at a special time, if you so desire. Tell us what you want to do, or ask us for suggestions, and we'll make it happen.
Please note -- the "Design Your Own Tour" feature is intended for returning customers. However, first-time riders with Steve's Segway Tours may certainly elect this option. We still recommend you take our standard Morning or Afternoon Tour, mostly because it is incredibly fun and informative. But if you want something different, or added or changed, let us know and we will do everything we can to make it happen -- and far more than our competition will. By the way, you can combine a "Design Your Own Tour" option with a "Red-Key Tour", but every member of your tour group must be a returning customer, and ready for the red-key challenge.
We really want you to ride with us. We want you to experience the fun of a Segway tour of Chicago, and ours are the best. If you can afford to pay our full price, then please do so. We can really use the money. However, if you can't quite afford it. No problem! Call me up or e-mail me. Let me know honestly what your situation is. We'll work something out! Are you a struggling college student paying for your own Segway tour? We have a big student discount - ride with us in April, early May, late October, or November, and I'll give you up to a 50% discount! This will depend on the day of the week and other factors so contact me.
We want you to ride with us again and again. We want your family to ride with us, your friends to ride with us, and your coworkers to ride with us. We offer you the most incentives, by far, to make this happen. Come back and ride with us again, bring your friends and family, and recommend us to everyone you know. We'll offer you incentives that make your added effort on our behalf worthwhile. We'll show you just how much we appreciate it. Our competition won't.
Reason #6 -- Our Tour Guides, Simply the Best!
Steve's Segway Tours has the best Segway tour guides in Chicago. Our tour guides are the best for the following reasons:
A) As the owner and a top tour guide i want every tour, and therefore every tour guide,
to be up my high standards.
B) Our tour guide training process.
C) Our selection criteria for hiring tour guides.
D) Our appreciation of our tour guides, and our realizations/understanding of just how
important they are.
For a detailed explanation of reason (A) above, please read the Why I Started Steve's Segway Tours section of our About Us web page. For detailed explanations of reasons (B) and (C), please read the Why Our Tour Guides Are the Best section of our About Us web page. As for reason (D), some of our competitors treat their tour guides as easily replaceable business equipment. If a tour guide is unhappy with something -- tough! It's their way or the highway. They'll just hire someone new to lead a satisfactory tour (see the introduction section of our About Us web page). At Steve's Segway Tours we realize that a great tour guide is necessary in order to have a great tour. We invest a lot of time and effort into helping our tour guides become great tour guides, and we don't in any way consider them easily replaceable. If one of our tour guides is unhappy with something, we listen and discuss it. If one of our tour guide has a better method of doing something, we switch to that method. And if one of our tour guides is interested in doing more for Steve's Segway Tours, like marketing, we reward him/her for it. I really don't believe our competition does this, thus making their tour guides less inclined to make that extra effort for the company, and the customers, that our tour guides make.
By the way, I realize people don't always read the About Us page on web sites they visit. However here, I highly recommend you read ours. Thanks.
Reason #7 -- We Care, We Really Care
Steve's Segway Tours is a small company dedicated to providing our customers with the best tour of any kind -- Segway, bicycle, bus, boat, walking, etc. -- of the wonderful, historic, and scenic areas of downtown Chicago. We strive to be the most fun, entertaining, and informative tour on the market. We want to make money, sure, but we will never sacrifice your experience for our bottom line. The customer may not always be right (if you deal with customers regularly in your business you definitely know what I mean), but we truly appreciate our customers. We want you to ride with us. We want everyone you know to ride with us. And we want everyone they know to ride with us as well. I guarantee we will work really hard to make this happen.
I used to be a tour guide for the competition. I put my heart and soul into every tour I led. For 3+ hours I was dedicated to providing the best possible tour for my riders. I started Steve's Segway Tours because I want every customer to experience that level of dedication, and hopefully that level of quality. If you've read About Us, specifically the section about the relationship between The Tour Guide and You,you understand that the quality of your experience is of paramount importance to us, and definitely far more important than having everything flow orderly and on schedule. If you haven't read About Us, Why I Started Steve's Segway Tours, and Why Our Tour Guides are the Best (also see Reason #6 above), I urge you to please read these sections of our web site.
Reason #8 -- David vs. Goliath
We're David -- the little guy. Our competition is Goliath. They are national, and even international companies with many levels of management. We are just here in Chicago, and I oversee everything. In fact, you might even get me for a tour guide. I love giving tours, and I make sure I am available to fill in, in case of emergency, and even for special requests. Management at our competition mostly don't have any idea how to even lead a tour, much less lead a quality tour. So if you root against the damn Yankees (unless you are from New York of course), and cheer for the underdog, and prefer to shop at small, quaint, non-chain stores where you will probably get to meet and chat with the owner, then please, come ride with us.
Did you read all 9 reasons why you should take a Segway tour with us? Why you should choose the Steve's Segway Tours over our competition? I hope so. I put a lot of time and effort into this passionate plea for your business. That's what you get from us -- passion for what we do, true caring about your Segway tour experience with us, and our best effort to make that experience of the highest quality.
Convinced? Ready to Book a Tour? Again, I hope so. Do you have questions? Then check out our FAQs page or Contact Us. Please feel free to e-mail or call us. We'd love to hear from you. Thank you.