The Tour Guide and You
At Steve's Segway Tours, the relationship between the customers and our tour guide is of paramount importance. That might sound obvious, but I assure you it is not always the case everywhere. Would you believe, when I still worked for the competition, that I actually got reprimanded several times for keeping the tour group out too long? Each time I felt I owed it to my tour group because the manager took too long to get the tour group out of the office and onto the training area. Rather than skimp on the training process, or shorten my tour, I kept the group out a full 10-15 minutes over. "Unacceptable!" according to the manager -- the company comes first, not the tour. Guess what else I got reprimanded for? Talking for too long to my tour group after the tour was over, and I was on my own time. Even though I was answering questions from the customers about where to eat lunch and what else they should see and do on their visit to Chicago, this was considered unacceptable. At Steve's Segway Tours, a company owned and managed by Segway tour guides, we fully appreciate the bond between the customers and our tour guides, and we will never do anything to jeopardize or sever that bond.
Why are our tour guides so good? Our tour guides are the best for three reasons: (1) the owner and managers are tour guides themselves and therefore fully appreciate what it takes to provide an excellent tour experience, (2) our training process, and (3) our tour guide hiring criteria. All of Steve's Segway Tours tour guides are personally trained by the owner (me), an experienced and extremely successful tour guide. This training stresses presentation in addition to providing useful facts and anecdotes, and of course, covers how to best teach riding a Segway. Tour guides are encouraged to find their own identity, but they are not allowed much latitude in any area that could jeopardize customer safety, or provide customers with less than they were promised.
Steve's Segway Tours hires performers to be our tour guides. It is our opinion that actors and improvisational comics make the type of tour guide most likely to give a great tour. Stage presence, a strong background in comedy, and the ability to think well on one's feet, are qualities we look for in our selection process.
So now that you know a little bit about Steve's Segway Tours, and why I started this company, maybe you would like to read some of the reasons why you should choose to take a Segway tour of Chicago with us instead of our competition. If you haven't yet read our Why Choose Us web page, I strongly recommend you read it now. If you have read these reasons already, perhaps you are ready to Book a Tour with us? And of course, please feel free to Contact Us with any questions or concerns you may have.